I would like to inspect a Venue before hiring. How do I do this?
To inspect a venue please email three preferences of a date and time that suits.
We will let you know if these times are available and organise entry instructions for you.
Please check the entry instructions for the venues towards the bottom of this page:
We will inform the security company of the time and day of the inspection
How can I find out what's available at each Venue?
You can view our Facilities Checklist to find out what's available at each Venue.
What happens if our group is running late and we stay later than originally booked?
Communify's security company will be notified of your booking time. If for some reason, you enter or exit the Venue outside your booking time and the security company is called, you will be charged the fee. The call-out fee can be up to $120.00. Other hirers may have the booking starting at your finish time so it's important to be packed, cleaned up, and closing the door to the Venue on finish time.
How far in advance can I book?
You can book up to one year in advance.
If I want to make 100 bookings at once, can I do this?
The system is designed to take up to 52 bookings in one transaction. If you create 52 bookings then log-out then log back in you can make another 52 bookings.
How can I get more than one swipe card?
Please contact Communify venues if you would like more than one swipe card. Additional swipe cards cost $15.00.
I'm running a weekly class and I need storage space for my equipment, is storage available for hire?
No, our venues have Communify equipment stored in some locked cupboards but there isn't enough room to store equipment for external groups. If any equipment is left in a venue Communify will not be liable.
My dancers need a special product on the wooden floors, can I adhere this at my own expense?
No. Because we have a number of groups using the halls all maintenance and major changes need to come through to Communify venues to approve. Under no circumstance should the venues be tampered with.
Why do I need to clean-up every time I hire a Venue if there are weekly cleaners who service the Venues?
All hirers must leave the Venues as they find them. All Venues have cleaning products and equipment to use. Please notify Communify venues if you cannot find the appropriate cleaning products and equipment. The location of all cleaning products and equipment is explained in the Entry/Exit procedures here.
What do I do during an emergency while hiring a Venue?
You are required to read through our Emergency Procedures Manual or read a copy in our Venues. Ensure that you are aware of emergency procedures prior to commencing your hire. Each venue has an Emergency Exit Procedure. Familiarise yourself with your Venue's Emergency Exits before Entry into the Venue or check the Emergency Exit Poster in the Venue on arrival.
How do I find out if we are a Not-for-Profit (NFP) organisation and how can I prove this with the correct paperwork?
Communify offer discounts to Not-for-Profit (NFP) organisations. You need to provide information to support your claim to the discount. Visit the ATO website for more useful information regarding NFP status and appropriate paperwork.
What is the $25.00 booking fee for?
The $25 is an administration and set up fee. It does include a swipe card if its required for the venue.
What are my payment options?
New customers are automatically directed to Credit card in advance.
If you continue to make bookings with Communify and create a good credit history you can request a change to Direct Debit payment system.
Can I still be sent an invoice or do I have to sign up for Ezidebit?
We no longer send invoices.
Our only payment method is with Ezidebit.
You can not make a booking, amend , cancel or delete any bookings until you register with Ezidebit
Ezidebit debits your nominated account fortnightly for any bookings in the previous two weeks for those that are approved for the direct debit option.
For all new customers the only option is credit card in advance unless prior arrangements are made.
How often does Ezidebit charge the transaction fee?
Ezidebit charges $1.25 transaction fee per invoice.
This is not per booking. If you have 10 bookings in a two week period you will be charged one transaction fee.
It may be higher for credit card payments (Credit card transaction Fee VISA/Mastercard 2.20% (Min $1.25)).
I've booked with Communify in the past, why do I have to register my details again?
Because we are using a new system we need users to create and control their own accounts. It doesn't take long and you will get to know the system once you use it and navigate around. The man hours required to transfer every past customer over to a new system is too intense.
What charges and fees are involved with Ezidebit?
What does Casual, Permanent, Community, Not for Profit, Core, and Corporate, Rate mean?
Depending on your business or group we consider different rates.
How is my money protected using Ezidebit?
All customer payments are deposited into a Trust Account before being transferred directly into Communify's bank account. As an Australian Financial Services Licensee, Ezidebit are required to have their company independently audited and reviewed every year.
Can I access my Ezidebit account whenever I need to?
Yes. Ezidebit Online gives you 24/7 control over your account, allowing you to add, edit and remove information whenever you need to. Ezidebit Online updates all changes in real time. Use it to change customer payment details, add and remove payments, cancel or suspend payments, upload payment files, download comprehensive management reports and view customer payment histories. Ezidebit Online is provided to you at no additional expense.
What is Public Liability Insurance, do I really need it and where can I get it?
Public Liability Insurance is designed for professionals and volunteers who interact with customers or members of the public. It protects against claims of personal injury or property damage that a third party suffers (or claims to have suffered) as a result of your business or volunteering activities.
As a hirer you must have public liability insurance for at least $10,000,000 whilst hiring a Venue. You must produce evidence of the insurance to Communify prior to the time of booking. If you fail or refuse to arrange Public Liability Insurance then Communify may immediately terminate your booking. You must ensure that your Public Liability Insurance is kept up to date and continue to send Communify updated renewals if you are a regular client.
Contact an insurance provider or broker to arrange your Public Liability Insurance, Communify CANNOT arrange this for you.
How long will it take to approve my account?
Once you've completed your registration an email will be sent to the Communify administrator to approve your account. This can take up to two business days to approve. If you need to make a booking with the next 48 hours, please contact the office directly.
What happens if an Ezidebit payment fails?
Ezidebit notifies you immediately of any failed payments. They will also notify Communify of the failed payment by SMS advising them to contact your business to arrange for a follow-up payment. Ezidebit can also SMS the customer when their credit card is about to expire.
I would like to book out a Venue for an entire week. Can I do this?
Our venues are multi-use, multi-function, they are not available for sub-lease, if you are interested in a sub-lease please contact us.
I can’t see Communify on my bank or credit card statement.
All Ezidebit payments to Communify will display as Ezidebit on your bank statements.
How can I make a recurring booking or see if I can make a recurring booking?
Go to the Calendar page and click on USER GUIDE. It will take you to the link.
Then scroll through to section number 6 where you can see further instructions
How can I make multiple changes to bookings, add multiple bookings or delete multiple bookings?
There are two buttons whenever you make or edit a booking. These are called 'Add another booking' AND 'Edit/Delete other booking'. To save getting multiple $10 amendment fees make sure you use this feature before Finalising the booking.
I've cancelled or amended my booking, how do I get a refund?
If you amend your booking and the booked time is less than the original booked time you will be issued a credit note, less the $10 amendment fee. Or, if you cancel your booking outside of 7 working days you will be issued with a credit note, less the $10 amendment fee.
Communify accounts department process Credit Notes every two weeks. After this process a Credit Note will appear in Your Account under 'Your Credit Notes'. Don’t panic if you can’t see the Credit Note straight away – this takes up to two weeks to process. We will need your BSB and Account number to make the refund.
How do I gain access to the Venue once I've booked?
Most Venues require a swipe card for entry. The swipe card is created for the time and date you book. We require two weeks' notice if using Australia Post to send your swipe card to you. Alternatively, you can make an appointment to call into our office at 180 Jubilee Terrace, Bardon and collect a new swipe card or have your existing swipe card updated if you have already booked with us before.
If a PIN is required to open a key safe or disarm an alarm, please ensure you have received this from Communify prior to your booking.
Please check entry and exit instructions located on our web site.
I want to cancel or change my booking, will I have to pay for this?
Cancellations up to seven (7) working days prior to commencement of hire will attract a cancellation fee of $10.00. Cancellations made less than (7) working days to commencement of hire will attract a cancellation fee equal to the cost of the Venue Hire. Any amendment to a booking will incur an amendment fee of $10.00.
I've amended my booking and need a refund. How does this happen?
If you amend your booking and the booked time is less than the original booked time you will be issued a credit note. The Communify accounts department process Credit Notes every two weeks. After this process a Credit Note will appear in Your Account under Your Credit Notes. Don’t panic if you can’t see the Credit Note straight away – this takes up to two weeks to process.
How can I change from a Credit Card customer to Direct Debit customer?
New accounts will automatically default to credit card payments. If you want to book ongoing long term bookings with Communify you can apply to become a direct debit customer using Ezidebit. Contact us to request a change to a direct debit setup.
Can I make a booking from overseas?
Yes, you can make a booking from overseas. However if you are having difficulty paying for your bookings, please note when accessing the booking site from overseas you may be required to use an Australian VPN provider as our payment gateway may not allow you to proceed with payment if you are presenting via an offshore IP address. For Direct Debit payments, if you are using a BSB and Account Number you must supply details from an Australian Bank Account. Ezy Debit does not support payments from an International Bank Account. Payment via Visa/Mastercard may not work from international cards if your bank does not allow this.