Frequently asked questions

To inspect a Communify venue, please refer to the calendar to check availability. Once you have identified an available date, please contact us to receive entry instructions. If you encounter any difficulties finding an available date, please don't hesitate to give us a call at 07 3510 2700.

Yes! You can inspect all venues as long as they are available at or around the time you're interested in. Check the calendar to see availability for all venues. Once you have your date(s) and time(s), please email us to receive entry instructions.

The administration fee covers the entire setup process, from registration to the finalisation of your booking. This fee includes the provision of an access card for venues that require one. Please be aware that the administration fee is non-refundable.

Public liability insurance is a crucial requirement for hirers engaged in business or volunteering activities that involve interactions with customers or the general public. It provides protection against potential claims of personal injury or property damage arising from these activities.

As a hirer, it is mandatory to have public liability insurance coverage of at least $10,000,000 while using our venues. You must provide proof of insurance to Communify during the registration process. Additionally, it is your responsibility to ensure that your public liability insurance remains valid and up to date. If you are a regular client, please continue to provide Communify with updated insurance renewals as required.

After successfully completing your registration, our Community Spaces team will receive an email notification to review and approve your application. Please note that the approval process may take up to two business days. If you require expedited approval for your registration, we kindly request that you contact us directly at 3510 2700. Our team will be happy to assist you in expediting the approval process if needed.

In most of our venues, access is granted through the use of a swipe card. This access card is specifically created for the time and date of your booking and is not valid outside of that period.

Prior to your booking, you will receive an email notification informing you that your access card has been prepared. In cases where a pin code is required to open a safe containing a manual key or to disarm an alarm system, we will include that information in the booking confirmation email sent to you.

As our spaces are regularly booked, it's important to allocate all the time you need within your booking window. This includes setup, cleanup, and ensuring the venue is vacated on time. Some of our groups have consecutive bookings, so it's crucial to respect everyone's time.

If you anticipate your group running over the booked time, please contact us using the emergency phone number provided (located at the entrance) to check if this will affect other hirers. Additional charges will apply for extra time beyond your booking.

Bookings can be made up to 1 year in advance. Additionally, we offer the option for recurring bookings that can extend up to 18 months. Special terms and conditions apply for long-term recurring bookings. For further information, please don't hesitate to contact us.

Our booking system is designed to accept a maximum of 52 bookings in a single transaction.

While bookings can be made from overseas, if you encounter payment difficulties, it may be necessary to use an Australian VPN provider, as our payment gateway might restrict international transactions. Additionally, if you're using Ezidebit for direct debit payments, please note that it requires details from an Australian bank account as it does not support payments from international accounts. Feel free to contact us for further assistance if needed.

If a venue is available, you can certainly book it for the entire week. Please don't hesitate to get in touch with us to discuss your requirements.

Cancellations made up to 7 working days prior to the commencement of hire will incur a cancellation fee of $10. Cancellations made less than 7 days before the commencement of hire will be charged at the full price of your hire. Any amendments to a booking will incur an amendment fee of $10.

If you amend your booking to a shorter duration than the original booking, you will receive a refund, with a deduction of the $10 amendment fee. Similarly, if you cancel your booking outside the 7 working days before your hire date, you will receive a refund, less the $10 cancellation fee.

Please note that the Communify Finance department processes refunds every two weeks. To facilitate the processing of your refund, please email us your BSB and Account Number.

For the convenience of our new hirer's, we've implemented an automated payment system where bookings are paid via credit card at the time of reservation. This ensures a seamless and hassle-free payment process.

If you anticipate making multiple bookings with Communify and prefer an alternative payment method, we are pleased to offer the option of setting up a direct debit arrangement through Ezidebit. This allows for easier management of your payments.

To explore the possibility of becoming a direct debit client and learn more about the benefits, please call us at 3510 2700. Our friendly team will be happy to provide you with further information and assist you with the setup process.

Contact us on 3510 2700 or email the team to discuss further.

In the event of a direct debit payment failure through Ezidebit, you will receive notification via SMS or email from Ezidebit. If such a situation occurs, it is necessary to make payment directly to Communify's bank account either by credit card or direct credit. To resolve the payment issue promptly, we kindly request that you contact our finance department at 3510 2720 or send an email. Please ensure that the failed payment is addressed as soon as possible to avoid any complications. It's important to note that a dishonour fee may be applied to payments that fail due to insufficient or unavailable funds.

Please note that when using the Ezidebit direct debit system, a transaction fee of $1.25 per invoice will be applicable. It's important to clarify that this fee is charged per invoice, not per individual booking. For example, if you have multiple bookings within a two-week period, you will only be charged a single transaction fee.

Additionally, please be aware that there may be a higher transaction fee for credit card payments. Specifically, the credit card transaction fee for VISA and MasterCard is 2.20%. We recommend reviewing the Terms and Conditions of Ezidebit for more detailed information regarding the applicable fees and payment processes.

We aim to provide transparency regarding payment methods and associated fees to ensure that you can make an informed decision based on your preferences and requirements. Should you have any further questions or need clarification, please do not hesitate to reach out to our team.

All payments are initially deposited into a Trust Account before being transferred directly into Communify’s bank account. As an Australian Financial Services Licensee, Ezidebit is required to undergo independent audits and reviews of their company each year.

To perform these actions, please use Ezidebit Online. It provides you with 24/7 access to your account, allowing you to add, edit, and remove information as needed. Ezidebit Online updates all changes in real time. You can use it to modify customer payment details, add or remove payments, cancel or suspend payments, upload payment files, download comprehensive management reports, and view customer payment histories. Ezidebit Online is provided to you at no additional expense.

Please note that all direct debit payments to Communify will appear as 'Ezidebit' on your bank statements.

Yes! Additional access cards are available for $15.00 each. You can purchase and collect them by visiting our office at 180 Jubilee Terrace, Bardon, or call us at 07 3510 2700 for more information.

No, there is not enough room for all of our hirers to store items. Communify will not be liable for any lost or stolen equipment left in venues.

No! All maintenance and changes must be communicated to our Community Spaces team for review and approval. Under no circumstances should the venues be tampered with.

All hirers are required to leave the venues in the same condition as they were when their hire began. Cleaning products and equipment will be provided in all venues for your use. If you find a venue is not clean upon entry or if cleaning products/equipment are missing, please email us (with photos if possible).

In the event of a fire, medical, or criminal emergency, please call 000 first. Each venue has a copy of our Emergency Procedures Manual, which you are required to read. Please familiarise yourself with the venue's emergency exits and read the emergency exit poster inside the venue upon arrival.

We will send an email a couple of weeks leading up to your booking to inform you whether your access card requires updating or not. Please read these emails carefully to ensure that you receive the correct information.