Frequently asked questions

To inspect a Communify venue, please have a look at the calendar to check availability. Once you have found an available date, please contact us to get entry instructions. If you have any trouble finding a date, please give us a call on 07 3510 2700.

Yes! As long as all venues are available at or around the time you’re wanting to inspect. Check out the calendar to see availability for all venues. Once you have your date/s and time/s, email us to get entry instructions.

The administration fee encompasses the entire setup process, starting from registration to the finalisation of your booking. This fee includes the provision of an access card for venues that require one. It is important to note that the administration fee is non-refundable.

Public liability insurance is a crucial requirement for hirers who engage in business or volunteering activities that involve interactions with customers or the general public. It serves as protection against potential claims of personal injury or property damage arising from these activities.

As a hirer, it is mandatory to have public liability insurance coverage of at least $10,000,000 while using our venues. It is essential to provide proof of insurance to Communify during the registration process. Additionally, it is your responsibility to ensure that your public liability insurance remains valid and up to date. If you are a regular client, please continue to provide Communify with updated insurance renewals as required.

Once you have successfully completed your registration, our team at Community Spaces will receive an email notification to review and approve your application. Please note that the approval process may take up to two business days. If you require expedited approval for your registration, we kindly request you to contact us directly at 3510 2700. Our team will be happy to assist you in expediting the approval process if needed.

With most of our venues, access is granted through the use of a swipe card. This access card is specifically created for the time and date of your booking and is not valid outside of that period.

Leading up to your booking, we will send you an email notification to inform you that your access card has been prepared. In cases where a pin code is required to open a safe containing a manual key or to disarm an alarm system, we will include that information in the booking confirmation email we send to you.

As our spaces are booked out fairly regularly, it is best that you accommodate all the time you require within your booking time. This includes setting up, packing up, cleaning and closing the door to the venue. Some of our groups run back to back and consideration needs to be taken to every group and their time. If you think your group is going to run over the booked time, please contact us on the emergency phone number listed (at the entrance) to see if this will have any impact to other hirers. You will be charged for your extra time.

Bookings can be made up to 1 year in advance. We do have the option to make recurring bookings that will continue for up to 18 months. There are special terms and conditions for our long term recurring bookings. Please contact us for more information.

Our booking system is designed to only take up to 52 bookings in one transaction.

Yes, bookings are able to be made from overseas, however if you are having difficulty paying for your bookings you may need to use an Australian VPN provider as our payment gateway may not allow you to proceed with payment. If you are using Ezidebit for a direct debit payment, you must supply details from an Australian bank account. Ezidebit does not support payments from international bank accounts. Please contact us for further assistance if required.

If a venue is available you can definitely book for the whole week.

Cancellations up to 7 working days prior to commencement of hire will attract a cancellation fee of $10. Cancellations made less than 7 days to commencement of hire will be charged at the full price of your hire. Any amendments to a booking will incur an amendment fee of $10.

If you amend your booking and the booked time is less than the original booked time, you will be issued a refund, less the $10 amendment fee. If you cancel your booking outside the 7 day working days before your hire date, you will be issued a refund, less the $10 cancellation fee.

 Communify Finance department process refunds every two weeks. Please email your BSB and Account Number for processing of your refund.

For the convenience of our new hirers, we have set up an automated payment system where bookings are paid via credit card at the time of reservation. This ensures a seamless and hassle-free payment process.

If you anticipate making multiple bookings with Communify and prefer an alternative payment method, we are pleased to offer the option of setting up a direct debit arrangement through Ezidebit. This allows for easier management of your payments.

To explore the possibility of becoming a direct debit client and learn more about the benefits, please give us a call at 3510 2700. Our friendly team will be happy to provide you with further information and assist you with the setup process.

We strive to make your booking experience as convenient as possible, and we are here to assist you every step of the way.

Contact us on 3510 2700 or email the team to discuss further.

In the event that a direct debit payment through Ezidebit fails, you will be notified via SMS or email by Ezidebit. If such a situation occurs, it is necessary to make payment directly to Communify's bank account either by credit card or direct credit. To resolve the payment issue promptly, we kindly request that you contact our finance department at 3510 2720 or send an email. Please ensure that the failed payment is addressed as soon as possible to avoid any complications. It's important to note that a dishonour fee may be applied to payments that fail due to insufficient or unavailable funds.

Please note that when using the Ezidebit direct debit system, a transaction fee of $1.25 per invoice will be applicable. It's important to clarify that this fee is charged per invoice, not per individual booking. For instance, if you have multiple bookings within a two-week period, you will only be charged a single transaction fee.

Additionally, please be aware that there may be a higher transaction fee for credit card payments. Specifically, the credit card transaction fee for VISA and MasterCard is 2.20%. It is recommended to review the Terms and Conditions of Ezidebit for more detailed information regarding the applicable fees and payment processes.

We aim to provide transparency regarding payment methods and associated fees to ensure that you can make an informed decision based on your preferences and requirements. Should you have any further questions or need clarification, please do not hesitate to reach out to our team.

All payments are deposited into a Trust Account before being transferred directly into Communify’s bank account. As an Australian Financial Service Licensee, Ezidebit are required to have their company independently audited and reviewed each year.

You will need to do this through Ezidebit. Ezidebit Online gives you 24/7 access over your account, allowing you to add, edit and remove information whenever you need to. Ezidebit Online updates all changes in real time. Use it to change customer payment details, add and remove payments, cancel or suspend payments, upload payment files, download comprehensive management reports and view customer payment histories. Ezidebit Online is provided to you at no additional expense.

You will need to do this through Ezidebit. Ezidebit Online gives you 24/7 access over your account, allowing you to add, edit and remove information whenever you need to. Ezidebit Online updates all changes in real time. Use it to change customer payment details, add and remove payments, cancel or suspend payments, upload payment files, download comprehensive management reports and view customer payment histories. Ezidebit Online is provided to you at no additional expense.

All direct debit payments to Communify will display as Ezidebit on your bank statements.

Yes! Additional access cards are $15.00 each. You can pop into our office at 180 Jubilee Terrace, Bardon to purchase and collect, or give us a call on 07 3510 2700 for more information.

No, there is not enough room for all of our hirers to store items. Communify will not be liable for any lost or stolen equipment left in venues.

No! All maintenance and changes need to come through to our Community Spaces team to review and approve. Under no circumstances should the venues be tampered with.

All hirers must leave the venues as they were when they first started their hire. All venues will have cleaning products and equipment to use. If you enter a venue and it’s not clean or it is missing cleaning products/equipment, please email us (with photos if possible).

In the case of a fire, medical or criminal emergency please phone 000 first. Each venue has a copy of our Emergency Procedures Manual that you are required to read. Please familiarise yourself with the venues emergency exits and read the emergency exit poster inside the venue on arrival.

We will send an email a couple of weeks leading up to your booking to let you know if your access card requires updating or not. Please read these emails carefully to be sure that you are getting the right information.